IGFOA On-Demand Webinar | Managing Difficult Conversations and People


  • Members $ 20.00 Before Mar 9, 2023 Members $ 20.00
  • Government / Partner Colleagues $ 20.00 Before Mar 9, 2023 Government / Partner Colleagues $ 20.00
  • Non-members $ 40.00 Before Mar 9, 2023 Non-members $ 40.00


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The IGFOA South Metro Chapter and the Growth & Engagement Network present an on-demand webinar on Managing Difficult Conversations and People.

Every conversation is relevant to the participant. Often, we are looking at details, sharing opinions and looking to be heard. Sometimes, this is unbalanced. Ideas or information may be controversial or unpopular.  How do we ensure that we can have impactful conversations when tensions are high, or outcomes need to happen quickly? How can we be partners and not work frenemies?

 Learning Objectives: Participants completing this session will be able to:

  1. Recognize and practice persuasion and negotiation;
  2. Reflect on ways to minimize defensiveness on both sides;
  3. Examine fact vs. story and practice reframing;
  4. Focus on delivering successful outcomes; and
  5. Bring out the best in difficult people.

Speaker: Loren Sanders, Senior Manager of Evolution and Transformation of Learning, Development and Performance at CVS Health and President of Professional Practice Training and Consulting

NASBA CPE: IGFOA on-demand webinars are not eligible for CPE

The GoToWebinar link to the on-demand training will be provided in the confirmation email once registration is completed. 

For more information

Illinois GFOA

Registration and cancellation policy

There are no refunds for purchases of on-demand webinars.

Copyright for On-Demand users:

Anyone with access to this presentation from IGFOA for on-demand viewing will not share, rebroadcast, or otherwise use this presentation or materials without express written consent or authorization from IGFOA. © 2022

Illinois Government Finance Officers Association, 800 Roosevelt Road, Building C, Suite 312, Glen Ellyn, IL 60137

Phone: 630-942-6587
Email:  info@igfoa.org
Visit http://www.igfoa.org 

By submitting this registration, the applicant agrees to the registration and cancellation policy above.

IGFOA reserves the right to modify or remove on-demand webinars at its discresion.  

If you have questions about the cancellation and refund policy, your membership, or a complaint, please contact IGFOA at 630-942-6587. The IGFOA reserves the right to apply the non-member fee to any individual or government that has not paid dues for the current year.

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