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DESCRIPTION:Public service is the method and function for which all outputs
  are achieved in local government. Learn how to create ideal conditions to
  provide outstanding customer service\, keep your employees engaged in you
 r mission to provide top public service\, and identify communication techn
 iques that control situations and promote customer confidence.\n Learning 
 Objectives: Participants completing this session will be able to:\n\nAtten
 dees will learn the true role & purpose of customer service in a Finance O
 ffice.\nIdentify tools to create an environment rich for customer service 
 success.\nRediscover communication methods to effectively deescalate diffi
 cult situations andgain customer confidence.\n\nSpeaker:  Megan Fulara\, M
 PA\, PHR\, Human Resources Professional\, Acting HR Manager\, City of Evan
 ston\nIntended Audience: Finance ProfessionalsDelivery Method: Internet Ba
 sedProgram Level: OverviewPrerequisites: No prerequisites requiredAdvanced
  Preparation: No advance preparation requiredField of Study: Personal Deve
 lopment - Non-TechnicalNASBA CPE: Earn about 1.0 CPE Hour
DTEND:20211015T130000
DTSTAMP:20260414T032110
DTSTART:20211015T120000
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SUMMARY:There Are No Magic Beans: Cultivating a Customer Service Rich Envir
 onment
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