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DESCRIPTION:The IGFOA South Metro Chapter and the Growth & Engagement Netwo
 rk present a webinar on Managing Difficult Conversations and People.Every 
 conversation is relevant to the participant. Often\, we are looking at det
 ails\, sharing opinions and looking to be heard. Sometimes\, this is unbal
 anced. Ideas or information may be controversial or unpopular.  How do we 
 ensure that we can have impactful conversations when tensions are high\, o
 r outcomes need to happen quickly? How can we be partners and not work fre
 nemies?\n Learning Objectives: Participants completing this session will b
 e able to:\n\nRecognize and practice persuasion and negotiation\;\nReflect
  on ways to minimize defensiveness on both sides\;\nExamine fact vs. story
  and practice reframing\;\nFocus on delivering successful outcomes\; and\n
 Bring out the best in difficult people.\n\nSpeaker: Loren Sanders\, Senior
  Manager of Evolution and Transformation of Learning\, Development and Per
 formance at CVS Health and President of Professional Practice Training and
  ConsultingIntended Audience: All government management & finance professi
 onalsDelivery Method: Group Internet BasedProgram Level: OverviewPrerequis
 ites: No prerequisites requiredAdvanced Preparation: No advanced preparati
 on requiredField of Study: Personal Development - Non-TechnicalLast Review
 /Revision/Update: March 9\, 2022NASBA CPE Credits: Earn About 1.0 CPE cred
 it
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SUMMARY:Managing Difficult Conversations and People
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