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DESCRIPTION:Join with other municipal utility billing personnel for a semin
 ar on utility billing best practices\; essential tools for customer servic
 e\; and utility billing legal issues to be considered. This seminar will a
 lso explore topics on emotional intelligence for better customer service \
 , successfully implementing a new utility billing system and cybersecurity
  risks and threats. It's also an excellent opportunity to network and lear
 n how other communities are handling similar utility billing topics.\nAGEN
 DA\, PROGRAM DESCRIPTIONS & LEARNING OBJECTIVES\nPrerequisites: NoneAdvanc
 ed preparation required: NoneDelivery method: Group-liveCPE program level:
  OverviewField of Study: Refer to Program Description and Learning Objecti
 ves aboveLast Review/Revision/Update: June 16\, 2022NASBA CPE Credits : Ab
 out 5.5 CPE hours
DTEND:20220616T150000
DTSTAMP:20260424T230248
DTSTART:20220616T080000
LOCATION:NIU Naperville\, 1120 E. Diehl Road\, Naperville\, Illinois 60563
SEQUENCE:0
SUMMARY:Utility Billing Seminar
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