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DESCRIPTION:Join us at our upcoming in-person Utility Billing Seminar!\nCPE
  Agenda and Speakers' Bios\nOVERVIEW\nSession 1 Public Works Panel \nLed b
 y: Adam Orton\, Assistant Finance Director\, City of Crystal Lake | Paneli
 sts: Brad Feldhausen\, Streamwood\; Matt Mann\, Streamwood\; Mike Magnuson
 \, Crystal Lake \nSession 2 Harnessing Behavioral Economics to Understand 
 & Drive Customer Action \n\nSpeaker: Charles Saleh\, VP Sales\, VertexOne 
 \n\nSession 3 Roundtable Discussion: Common Challenges in Customer  Servic
 e \nLed by Reese Weigle\, Utility Billing PEC Lead\; Speakers: Adam Orton\
 , Assistant Finance Director\, City of Crystal Lake\; Bridget Drakeley\, S
 enior Consultant\, Plante Moran \n\n\nIntended Audience: All government ma
 nagement & finance professionals \nDelivery method: Group-LiveProgram Leve
 l: Refer to session information listed in the AgendaPrerequisites: No prer
 equisites requiredAdvanced Preparation: No advanced preparation requiredFi
 eld of Study: Refer to session information listed in the AgendaLast Review
 /Revision/Update: NASBA CPE: Earn about 3.15 CPE Hours
DTEND:20260611T150000
DTSTAMP:20260605T140109
DTSTART:20260611T090000
LOCATION:Village of Hoffman Estates\, 1900 Hassell Rd\, Hoffman Estates\, I
 L 60169
SEQUENCE:0
SUMMARY:Utility Billing Seminar
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