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DESCRIPTION:Join with other municipal utility billing personnel for a semin
 ar and peer discussion on utility billing processes including recognizing 
 and responding to both high and low water usage\; opportunities available 
 to help you collect on outstanding account balances\; legal issues to be c
 ognizant of\; and improve your customer service skills.  Participants will
  be encouraged to share their procedures and practices with the group as s
 pecific topics are discussed. This seminar is a great opportunity to netwo
 rk and learn what others are already doing in their communities. LOCATIONS
   - attend at one of the host sites listed below:• Aurora City Hall\, 44 E
  Downer Place\, Aurora\, IL 60505• Collinsville City Hall\, 125 South Cent
 er Street\, Collinsville\, IL 62234• Hoffman Estates Village Hall\, 1900 H
 assell Road\, Hoffman Estates IL• Moline Water Treatment Plant\, 30 - 18th
  Street\, Moline\, IL 61265• Poplar Grove Village Hall\, 200 Hill St.\, Po
 plar Grove\, IL 61065• Stage Left Café\, 125 West Van Buren\, Woodstock\, 
 ILNEW SITE • Manhattan Village Hall\, 260 Market Place\, Manhattan\, IL 60
 442\nIntended Audience: Local government professional and support staff in
 volved in the utility billing process SESSIONS INCLUDE:\nWarning Flags – H
 ow to Identify\, Validate\, and Respond to Unusual Water Usage Understand 
 how to identify the warning signs of unusually high or low water usage\, d
 etermine if the readings are correct\, and properly respond to the custome
 r. Speakers: Timothy J. Gavin\, Klein Hall CPAs\, Beatrice Torres\, City o
 f Aurora\, Lily Vazquez\, Elk Grove Village\, and Mandy Flatt\, Village of
  North Aurora\nTaking Customer Service to the Next Level Learn how to buil
 d customer appreciation by improving communication skills\, effectively ha
 ndling customer complaints and negative situations\, and avoiding burnout.
  Speaker: Elizabeth S. Adducci\, Third Millennium Associates\, Inc\nCollec
 tion Methods – Avoiding the Write-Off Deadbeat accounts? Find out about th
 e various options available to assist in collecting delinquent balances. S
 peakers: Dave Brady\, Sebis Direct Inc.\, Rachel Musiala\, Village of Hoff
 man Estates\, and Patricia Cross\, Village of Hoffman Estates\nLegal Aspec
 ts of Utility Billing Learn about utility billing legal issues including b
 ankruptcy/foreclosure\, payment plans\, liens\, shut-off procedures\, and 
 collections. Speaker: Patricia Cross\, Village of Hoffman Estates\nAGENDA 
 and SPEAKERSSpeaker Bios\nLearning Objectives - Participants completing th
 is session will be able to:• Learn techniques to recognize and respond to 
 a customer’s unusual water consumption• Build upon your customer service s
 kills by learning best practices• Learn how to properly manage legal issue
 s confronted with during the utility billing process such as bankruptcy/fo
 reclosure\, liens\, payment plans\, shut-off procedures and collections• D
 iscuss creative options to assist you in collecting delinquent balances\nD
 elivery method: Group-LiveProgram Level: BasicPrerequisites: No prerequisi
 tes requiredAdvanced Preparation: No advanced preparation requiredField of
  Study: Business Law\, Business Management & OrganizationEarn about 6.5 CP
 E Credits\nIf you are interested in serving as a regional site\, please co
 ntact the IGFOA at 630-942-6587 or info@igfoa.org.Each regional site is as
 ked to provide: • a site moderator to help guide participants at their sit
 e through group discussions on utility billing topics• coffee and water fo
 r participants • coordinate ordering and delivery of box lunch\, cost to b
 e reimbursed by IGFOA • a conference or training room with capacity of at 
 least 20 and has • a phone line with speaker phone • a reliable high-speed
  Internet access • a laptop\, projector and screenIn exchange for serving 
 as a regional site\, your government would receive up to 2 complimentary r
 egistrations.  IGFOA reserves the right to modify the agendas and/or speak
 ers\, cancel the trainings due to low enrollment\, or to close registratio
 n if full. 
DTEND:20160616T160000
DTSTAMP:20260416T091736
DTSTART:20160616T083000
LOCATION:See Description for locations
SEQUENCE:0
SUMMARY:Utility Billing Seminar
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