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DESCRIPTION:Join with other municipal utility billing personnel for a semin
 ar and peer discussion on utility billing processes including understandin
 g generational differences and its impact on the customer service experien
 ce\; essential tools for customer service\, payment options available in t
 oday’s rapidly changing environment\; and utility billing legal issues to 
 be considered.  This seminar is an excellent opportunity to network and le
 arn how other communities are handling similar utility billing topics.  Pa
 rticipants will be encouraged to share their own thoughts and experiences 
 within each regional group as specific topics are discussed.\nLOCATIONS  -
  attend at one of the host sites listed below:• Algonquin Village Hall\, 2
 200 Harnish Dr\, Algonquin\, IL• Aurora City Hall\, 44 E Downer Place\, Au
 rora\, IL • Chatham Village Hall\, 116 E. Mulberry\, Chatham\, IL• Elmhurs
 t City Hall\, Council Chambers\, 209 N York St\, Elmhurst\, IL  • Hoffman 
 Estates Village Hall\, 1900 Hassell Road\, Hoffman Estates IL • Moline Wat
 er Treatment Plant\, 30 - 18th Street\, Moline\, IL • Park Ridge City Hall
 \, 2nd Floor Conference Room\, 505 Butler Place\, Park Ridge\, IL• Round L
 ake Beach Cultural & Civic Center\, 2007 N Civic Center Way\, Round Lake B
 each\, IL• Woodridge Village Hall\, 5 Plaza Drive Woodridge\, IL• Elizabet
 h Titus Memorial Library\, 2 West Water Street\, Sullivan\, IL\nAGENDA\, L
 EARNING OBJECTIVE\, AND SPEAKERS (download pdf here)HANDOUTS (download pdf
  here) \nDelivery method: Group-LiveProgram Level: BasicPrerequisites: No 
 prerequisites requiredAdvanced Preparation: No advanced preparation requir
 edField of Study: Business Law\, Business Management & OrganizationEarn ab
 out 6.6 CPE CreditsIGFOA reserves the right to modify the agendas and/or s
 peakers\, cancel the trainings due to low enrollment\, or to close registr
 ation if full. 
DTEND:20180613T160000
DTSTAMP:20260412T021731
DTSTART:20180613T083000
LOCATION:
SEQUENCE:0
SUMMARY:Utility Billing Seminar
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