Financial Services Manager | Village of Lisle

Posted on Jun 16, 2020

Community & Position Summary

The Village of Lisle is seeking an ambitious Financial Services Manager to join its dynamic finance team. The Financial Services Manager is responsible for aspects of procurement, grant management, cash management, and supporting the customer service representatives to best serve the residents of Lisle. This individual will supervise the Customer Service Center and report to the Finance Director. The Finance Department currently consists of a Finance Director, Assistant Finance Director, Financial Services Manager, Accounting Services Clerk, Utility Billing Clerk, three Customer Service Representatives, and a Part Time Accounting Service Clerk.

Lisle is a vibrant and dynamic community located in Chicago’s western suburbs with significant economic opportunity and a high quality of life.  Called “The Arboretum Village,” the community is situated along the prestigious I-88 Corporate Corridor just 26 miles west of Chicago’s loop in DuPage County.  Lisle has a nature-themed redeveloped downtown, and approximately 750 businesses located in a variety of business districts.  It is home to many corporate headquarters including AST, Navistar, Molex, SunCoke, and AMITA Health, has beautiful neighborhoods, three full-service hotels, Benedictine University, a growing local/independent restaurant scene, extensive recreational opportunities including the West Suburban Sports Complex, and excellent schools all within just a short train ride to downtown Chicago. The community has a major commercial corridor along Ogden Avenue with access to the north/south and east/west tollways just minutes away. 

The Village of Lisle has 86 full-time and 9 part-time employees. Village departments include the Village Manager’s Office, Finance, Development Services, Public Works and Police. We encourage our staff to bring their whole selves to work while respecting the need for work-life balance. We proudly serve the community in upholding the organization’s four core values of accountability, professionalism, commitment and responsiveness.

Key Competencies

The successful candidate will:

 Value and demonstrate a commitment to providing outstanding customer service, hold the highest level of integrity, have a strong attention to detail and accuracy, and be able to communicate effectively.

 Demonstrate excellent leadership in guiding staff in a transitioning department; ability to provide direction with empathy and enthusiasm.

Possess the ability to be collaborative and innovative with the willingness to take on new challenges enthusiastically and engage with employees in a positive, solution-orientated, approach that respects the value of long-term working relationships.

Strive to identify, propose and implement process improvements to simplify or streamline procedures and ensure accuracy. The Financial Services Manager must be able to work independently as well as a member of the team.

Principal Responsibilities

Manage the cash collection process from payment acceptance to daily reconciliation.

Manage overall grant efforts, documenting payments and expenditures, optimizing the grant administration process, preparing progress reports, ensuring compliance with grant regulations, reviewing grant proposals, educating staff on policies, and preparing financial reports.

Identify process improvements and provide recommendations for implementation. Keep abreast of modern best practices to determine feasibility within Village procedures.

Assist with establishing, modifying, documenting, and implementing accounting control procedures.

Empower and supervise customer service representatives. Oversee the Village’s customer service policies, objectives, and initiatives. Develop service standards focused on service levels and issue resolution. Responsible for handling customer complaints and requests that are escalated. 

Monitor and measure service metrics to develop standards, improvements, or changes to processes. Make recommendations for changes to operating procedures through technology advancements to increase productivity and simplicity to the staff and community.

Use quantitative skills and accounting knowledge to document transactions, summarize financial status, reconcile discrepancies and prepare financial reports.

Conduct all phases of bid administration and the RFP process; use third-party affiliate solutions to include research, drafting statements of work, creating requests for proposals, identifying qualified suppliers, conducting proposal evaluations, making contract awards and managing contract performance. Evaluate and approve all bid documents for compliance; consulting with the Village attorney when necessary.

Identify and propose specific changes in Village Code, policies and procedures as they pertain to procurement. Enhance the utilization of software automation to improve the RFP process timeline.

Supervise the opening of bids to ensure the process is conducted fairly and equitably.

Review procurement transactions to prevent budget overages and unauthorized purchases and resolve price and term discrepancies on invoices.

Responsible for oversight, optimization, and management of the Village’s purchasing software; processing requisitions, generating and approving purchase orders. 

Minimum Qualifications

A bachelor’s degree in finance, public administration, business or related field.

This position requires minimally three years of progressively responsible experience in a governmental accounting environment.

At least 2-3 years of supervisory experience desired, public sector experience preferred. Must have the ability to learn and use enterprise management systems at an advanced level, and be proficient in Microsoft Office (Excel, Word, and PowerPoint).

Physical Demands

The physical demands that must be met by an employee to successfully perform the essential functions of this job include regularly talking, hearing, traveling from place to place, handling objects, and reaching with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies that weigh up to 25 pounds as well as operate office machinery. 

 Ability to perform a variety of physical and mental skills including but not limited to standing or sitting for extended periods of time, reading and writing, preparing and presenting material in a formal setting, performing complex mathematical computations, making sound decisions and using good judgment and demonstrating intellectual and communication capabilities.


The Financial Services Manager assists other staff members with special projects as needed.  This job description is not intended to provide a comprehensive listing of activities, duties or responsibilities that are required of the Financial Services Manager. Duties, responsibilities and activities may change at any time with or without notice. This position is FLSA exempt.


This is a full-time, forty-hour per week position with an excellent benefit package, including health and life insurance, IMRF pension, vacation time, paid holidays and sick days. Hiring range for this position is $62,299 to $87,224 DOQ.

Village of Lisle


925 Burlington Ave
LisleIL  60532
United States

How to apply

Candidates are encouraged to apply by July 6, 2020 by applying online at and submitting a cover letter, resume, and contact information for three professional references to Please reference Information and Support Services Manager in the subject line of your email.

Village of Lisle
Financial Services Manager
Lisle, IL

« Return to JobLine

This information is provided by the party posting the listing and is solely responsible for its content. IGFOA is not responsible for the accuracy of the listing.

Member services

Manage your IGFOA profile, settings, preferences, and more.

Manage your membership profile »
Username + password, contact info, etc.
Track your CPE credit »
Keep your credits up-to-date
Renew your membership »
Don't lose access to valuable benefits
Latest Job Listings

Browse all job listings »

Employers, find top candidates
Post a job listing »

Get Involved

The IGFOA needs you. Volunteers are key to our diverse programs and services. Please help the IGFOA continue to promote excellence in governmental finance.

Have something to share? We want to hear from you! Submit suggestions, comments, or ideas for articles and educational events »