IGFOA On-Demand Webinar | There Are No Magic Beans: Cultivating a Customer Service Rich Environment

Event Details


Registration for this event has closed.

Delivery Method On Demand
Field of Study Personal Development - Non-Technical
Contact Illinois GFOA

Event Cost

Event Description

Public service is the method and function for which all outputs are achieved in local government. Learn how to create ideal conditions to provide outstanding customer service, keep your employees engaged in your mission to provide top public service, and identify communication techniques that control situations and promote customer confidence.

Learning Objectives:  Participants completing this session will be able to:

1. Attendees will learn the true role & purpose of customer service in a Finance Office.
2. Identify tools to create an environment rich for customer service success.
3. Rediscover communication methods to effectively deescalate difficult situations and gain customer confidence.

Speaker: Megan Fulara, MPA, PHR, Human Resources Professional

NASBA CPE: IGFOA on-demand webinars are not eligible for CPE

The GoToWebinar link to the on-demand training will be provided in the confirmation email once registration is completed.

Registration & Cancellation Policy

There are no refunds for purchases of on-demand webinars.

Copyright for On-Demand users: Anyone with access to this presentation from IGFOA for on-demand viewing will not share, rebroadcast, or otherwise use this presentation or materials without express written consent or authorization from IGFOA. © 2021

Illinois Government Finance Officers Association, 800 Roosevelt Road, Building C, Suite 312, Glen Ellyn, IL 60137

Phone: 630-942-6587
Email:  info@igfoa.org
Visit http://www.igfoa.org 

By submitting this registration, the applicant agrees to the registration and cancellation policy above.

IGFOA reserves the right to modify or remove on-demand webinars at its discretion.  

If you have questions about the cancellation and refund policy, your membership, or a complaint, please contact IGFOA at 630-942-6587. The IGFOA reserves the right to apply the non-member fee to any individual or government that has not paid dues for the current year.

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