IGFOA On-Demand Webinar | There Are No Magic Beans: Cultivating a Customer Service Rich Environment
Event Details
| Registration | Registration for this event has closed. |
| Date | EXPIRED EVENT |
| Time | |
| Delivery Method | On Demand |
| Field of Study | Personal Development - Non-Technical |
| Contact | Illinois GFOA info@igfoa.org 6309426587 |
Event Cost
| Type | Before 11/12/2022 |
|---|---|
| Members | $ 20.00 |
| Government / Partner Colleagues | $ 20.00 |
| Non-members | $ 40.00 |
Event Description
Public service is the method and function for which all outputs are achieved in local government. Learn how to create ideal conditions to provide outstanding customer service, keep your employees engaged in your mission to provide top public service, and identify communication techniques that control situations and promote customer confidence.
Learning Objectives: Participants completing this session will be able to:
2. Identify tools to create an environment rich for customer service success.
3. Rediscover communication methods to effectively deescalate difficult situations and gain customer confidence.
Speaker: Megan Fulara, MPA, PHR, Human Resources Professional
NASBA CPE: IGFOA on-demand webinars are not eligible for CPE
The GoToWebinar link to the on-demand training will be provided in the confirmation email once registration is completed.
Registration & Cancellation Policy
There are no refunds for purchases of on-demand webinars.
Copyright for On-Demand users: Anyone with access to this presentation from IGFOA for on-demand viewing will not share, rebroadcast, or otherwise use this presentation or materials without express written consent or authorization from IGFOA. © 2021
Illinois Government Finance Officers Association, 800 Roosevelt Road, Building C, Suite 312, Glen Ellyn, IL 60137
Phone: 630-942-6587
Email: info@igfoa.org
Visit http://www.igfoa.org
By submitting this registration, the applicant agrees to the registration and cancellation policy above.
IGFOA reserves the right to modify or remove on-demand webinars at its discretion.
If you have questions about the cancellation and refund policy, your membership, or a complaint, please contact IGFOA at 630-942-6587. The IGFOA reserves the right to apply the non-member fee to any individual or government that has not paid dues for the current year.