Utility Billing Seminar

Event Details


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Time 8:30am
Location NIU Naperville
1120 E. Diehl Road
NapervilleIllinois 60563

Map and directions
Delivery Method In Person
Field of Study Personal Development - Non-Technical -1.5 Business Law - Technical - 2.0 Information Technology -Technical - 1.0
NASBA CPE Earn 4.50 CPE Hours
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Event Cost

Event Description

Join us at our upcoming Utility Billing Seminar, where we're excited to offer sessions tailored to the evolving needs of municipal utility professionals. Attendees will discover strategies for enhancing interpersonal skills to deliver excellent customer service. They will also gain valuable insights into cybersecurity measures aimed at minimizing risks, emphasizing the importance of continuous employee involvement in maintaining cybersecurity. Additionally, participants will navigate the legal landscape of compliance with expert guidance, ensuring adherence to regulatory standards. Through roundtable discussions, they will explore emerging challenges and opportunities, focusing on best practices in payment collection, First Amendment audits, fraud detection, and ethical decision-making.


Prerequisites: None
Advanced preparation required
Delivery method: Group-live
CPE program levelOverview
Field of Study: Refer to Program Description and Learning Objectives above
Last Review/Revision/Update: June 20, 2024
NASBA CPE Credits : About 4.5 CPE hours

Registration & Cancellation Policy

Registrations are accepted on a first-in, first registered basis. Payments by check should be mailed in advance or made at time of registration by credit card.

Cancellation of an event registration is subject to the following policy:

  • No refunds will be given for cancellations the day of the event and no shows.
  • For IGFOA event registration cancellations five (5) business days or more prior to an event, refunds will be offset by a $20 cancellation fee.
  • For IGFOA event registration cancellations within five (5) business days of the training, refunds will be offset by a cancellation fee of 50% of the registration fee.
  • A substitute attendee may be designated provided that the payment has been made and the IGFOA office has been notified in advance.
  • Cancellation policy for chapter events may differ from this policy at the chapters’ discretion.
  • A written request for a refund must be emailed to the IGFOA prior to the event.

By submitting this registration, the applicant agrees to the registration and cancellation policy above.

IGFOA reserves the right to modify the agenda and/or speakers, cancel the training due to low enrollment, or to close registration if full. Should IGFOA cancel an event, cancellation notice will be sent to the email address provided by each registrant and prominently posted at the IGFOA website page announcing the event.

If you have questions about the cancellation and refund policy, your membership, or a complaint, please contact IGFOA at 630-942-6587. The IGFOA reserves the right to apply the non-member fee to any individual or government that has not paid dues for the current year.

Approved by the National Registry of CPE Sponsors

CPE SponsorsCPE Registry Illinois Government Finance Officers Association (IGFOA) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State Boards of Accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

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