Utility Billing Seminar
Event Details
| Registration | Register Online |
| Date | Thursday, June 20, 2024
Save to your calendar |
| Time | 8:30am |
| Location |
NIU Naperville 1120 E. Diehl Road Naperville, Illinois 60563 Map and directions |
| Delivery Method | In Person |
| Field of Study | Personal Development - Non-Technical -1.5 Business Law - Technical - 2.0 Information Technology -Technical - 1.0 |
| NASBA CPE | Earn 4.50 CPE Hours |
| Contact | IGFOA info@igfoa.org 630-942-6587 |
Event Cost
| Type | Before 6/19/2024 |
|---|---|
| Members | $ 100.00 |
| Government / Partner Colleagues | $ 100.00 |
| Non-members | $ 125.00 |
Event Description
Join us at our upcoming Utility Billing Seminar, where we're excited to offer sessions tailored to the evolving needs of municipal utility professionals. Attendees will discover strategies for enhancing interpersonal skills to deliver excellent customer service. They will also gain valuable insights into cybersecurity measures aimed at minimizing risks, emphasizing the importance of continuous employee involvement in maintaining cybersecurity. Additionally, participants will navigate the legal landscape of compliance with expert guidance, ensuring adherence to regulatory standards. Through roundtable discussions, they will explore emerging challenges and opportunities, focusing on best practices in payment collection, First Amendment audits, fraud detection, and ethical decision-making.
AGENDA
PROGRAM DESCRIPTIONS & LEARNING OBJECTIVES
SPEAKER BIOS
Prerequisites: None
Advanced preparation required: None
Delivery method: Group-live
CPE program level: Overview
Field of Study: Refer to Program Description and Learning Objectives above
Last Review/Revision/Update: June 20, 2024
NASBA CPE Credits : About 4.5 CPE hours
Registration & Cancellation Policy
Registrations are accepted on a first-in, first registered basis. Payments by check should be mailed in advance or made at time of registration by credit card.
Cancellation of an event registration is subject to the following policy:
- No refunds will be given for cancellations the day of the event and no shows.
- For IGFOA event registration cancellations five (5) business days or more prior to an event, refunds will be offset by a $20 cancellation fee.
- For IGFOA event registration cancellations within five (5) business days of the training, refunds will be offset by a cancellation fee of 50% of the registration fee.
- A substitute attendee may be designated provided that the payment has been made and the IGFOA office has been notified in advance.
- Cancellation policy for chapter events may differ from this policy at the chapters’ discretion.
- A written request for a refund must be emailed to the IGFOA prior to the event.
By submitting this registration, the applicant agrees to the registration and cancellation policy above.
IGFOA reserves the right to modify the agenda and/or speakers, cancel the training due to low enrollment, or to close registration if full. Should IGFOA cancel an event, cancellation notice will be sent to the email address provided by each registrant and prominently posted at the IGFOA website page announcing the event.
If you have questions about the cancellation and refund policy, your membership, or a complaint, please contact IGFOA at 630-942-6587. The IGFOA reserves the right to apply the non-member fee to any individual or government that has not paid dues for the current year.
Approved by the National Registry of CPE Sponsors
CPE Registry Illinois Government Finance Officers Association (IGFOA) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State Boards of Accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.