Accounting Clerk/ Customer Service | Village of River Forest

River Forest, IL (11,172) – The Village of River Forest is seeking qualified applicants for the position of a Full Time Accounting Clerk – Customer Service.  Under the direction of the Assistant Finance Director, this position is assigned to the Finance Division and works closely with the Utility Billing Clerk and the Accounting Clerk-Customer Service/Accounts Payable. This position provides customer service to residents, contractors, and others at the Village’s front counter and over the telephone. The position also provides support to the Public Works Department.

This responsible clerical position is the first point of contact for anyone that calls or visits Village Hall. This position requires the exercise of considerable poise and discretion, the ability to multi-task and strong communication skills.  This position ensures that the general public is provided with prompt and accurate information to all inquiries, by furnishing facts pertaining to Village regulations and services, directing inquires to proper departments for additional information, and providing general information, if needed.  The position also ensures that all monies collected by the Village are properly entered into the cash register.

The successful candidate for this position must have good knowledge of basic bookkeeping practices, some knowledge of basic office procedure, working skill in the use of a calculator, cash register, computers, switchboard, and other clerical work; experience working with Word, Excel and Access; ability to work in a team environment and handle resident needs promptly, courteously, and tactfully; ability to make decisions according to established policy; ability to multi task; and ability to maintain regular and predictable attendance in the office.

In addition, the Village seeks an individual who has demonstrated the ability to provide excellent customer service, communicate clearly, establish and maintain a positive attitude and effective working relationships, perform accurate work and exercise sound judgment and problem-solving skills in a fast-paced environment.

Qualified candidates must possess:

• a High School Diploma or equivalent;
• Minimum of two (2) years of experience in general clerical work.
• Considerable skill in establishing effective and courteous service with the public.
• Previous customer service or cashier experience is preferred.

The salary range for this full-time, non-exempt position is $45,322-$59,447 DOQ plus excellent benefits.  Hours are generally 8:00 a.m. to 4:30 p.m., except Mondays when the Village counter operations are open until 7:00 p.m. This position alternates working Monday evenings.