Account Tech I - Utility Billing & Licensing | City of DeKalb

Due to an internal promotion, the City of DeKalb is seeking an Account Tech I to join our Finance Department! The Account Tech I is a full-time position represented under AFSCME and requires the ability to work a 37.5 hour work week.

Sample Duties:

• Assists the public in-person and over the phone, directs visitors and forwards calls to the appropriate personnel.
• Collects monies and issues receipts for utility billing payments, parking tickets and other transactions.
• Processes new residential and commercial accounts and termination requests. Responds to customer inquiries regarding high utility bills, suspected leaks, etc.
• Reviews usage history and works with the Utility Division to arrange additional readings, and computes billing adjustments, as necessary.
• Assists the public and business owners with inquiries regarding business licensing requirements. Accepts applications and reviews for completeness, verifies requirements, accepts payment, and processes applications.
• Acts as a liaison between the public/business owners and departmental staff with inquires. Works with departmental staff on resolution and follows-up with appropriate parties.
• Administers the annual licensing renewals for fire life safety, hotels/motels, rooming houses, solicitors, and food trucks, including monitoring inspection status with the Fire Prevention Officer. Oversees the annual application process, payments, and license issuance.

Hiring Requirements:

• High school diploma or equivalent. Supplemental coursework in accounting desired.
• A minimum of one year of clerical, accounting, municipal or related experience required.
• Working knowledge of MS Office. Prior experience or the abiltiy to gain proficiency with financial and cash register sytems. 
• Previous cash handling experience desired, but willing to train the right person!

The starting pay for the position is $20.85 per hour and commensurate with experience.The City provides a comprehensive benefits package that begins on the first day of employment that includes medical, dental, vision and prescription benefits, life insurance coverage, HSA & flexible spending accounts, deferred compensation, and participation in the Illinois Municipal Retirement Fund (IMRF).