Fiscal Assistant I - Water Billing | Village of Woodridge

The Village of Woodridge is seeking applications for the position of Fiscal Assistant I – Water Billing. This position is responsible for all water billing related duties and is one of two full-time water billing positions that report to the Fiscal Operations Manager within the Finance Department.

• Accurate preparation and issuance of monthly water bills, late fees, shut-off process, final water bills, and other mailed communications to customers, including transmitting files to third party bill printer.
• Maintain all water customer accounts; central property program, and rental property listing.
• Deliver outstanding customer service to residents regarding inquiries, concerns, and disputes.
• Upload meter reads, review exception reports, research inconsistencies in water accounts, coordinate all required meter reads, notify customers regarding problems with meters.
• Handle electronic and automated payment options, including direct debit and online payments; handle requests for e-billing paperless options.
• Serve as a staff liaison to DuPage County Public Works. Provide consumption reports to DuPage County and Downers Grove Sanitary District. Prepare service orders as required.
• Set up and manage payment arrangements, coordinate disconnection of the water service process due to non-payment; coordinate scheduling of final meter readings.
• Prepare various water billing management reports and water surveys.
• Analyze water billing reports for outstanding credits or inaccuracies, troubleshoot discrepancies, review accounts for unbilled services, and recommend appropriate course of action.
• Assist with real estate transfer stamps, General Billing, and the front desk.
• Other duties and functions as assigned or required.

• High school diploma or GED equivalent. Advanced education is a plus. 
• Three (3) years increasingly responsible related experience in computerized billing, accounts receivable, accounting, or any equivalent combination of education and experience.
• Excellent communication and interpersonal skills; ability to maintain confidential information.
• Good organization, follow- through, and time management skills; excellent attention to detail, ability to multi-task; also proactively troubleshoot, problem solve, and make sound judgements. 
• Proficiency in Microsoft Office, specifically Excel, Word, and Outlook; knowledge of Tyler Munis software a plus.
• Bilingual skills are desirable.