Utility Billing Specialist | Wheaton Sanitary District

Wheaton Sanitary District

1S649 Shaffner Road

Wheaton, IL 60187-0626

630-668-1515

 JOB POSTING

Job Title:                      Utility Billing Specialist

Schedule:                     Full Time, Monday to Friday, 8:00 am to 4:30 pm     

Pay Range:                  $45,000 – $80,000

Under the general direction of the Billing and Collections Supervisor, the Utility Billing Specialist is responsible for overseeing all utility billing functions, as well as playing a key customer service role, including dealing with difficult customer inquiries and problems.

The Utility Billing Specialist will have a solid understanding of generally accepted accounting principles as well as internal controls, and have demonstrated experience in an accounting, billing or other comparable role where accuracy is critical.

Areas of Responsibility

Utility Billing & Customer Service

• Prepares monthly utility bills and other related bills and notices including final bills, past due notices, shut-off warning notices, and shutoffs.  Processes new or cancelled accounts, meter changes, or other similar utility billing activities as required.

• Communicate effectively and courteously with the public in telephone conversations, face-to-face, and written correspondence. Handles customer questions and/or complaints in an efficient and friendly manner. 

• Receives and responds to staff and customer queries on billings, meter readings and other customer service issues.  Researches, interprets, and analyzes account history to resolve billing questions on meter readings. 

• Acts as backup to the accounts receivable specialist.

• Understand rate structure, conversion formulas, and overall structure of the billing process.

• Develops analyses, queries, and reports to troubleshoot problematic meters.

• Manages Service Request process, ensuring that all service requests (including meter re-reads, “ins and outs”, etc.) are being handled expeditiously, and are properly recorded in the District’s systems.

• Serves as the subject matter expert for meter reading devices.

Education & Experience

AA/AS (or higher level) degree in Finance, Accounting, Business, or (2) years of college level accounting or business coursework (comparable work experience may be considered).

5+ years of experience with billings, collections, accounts receivable, and general accounting.

3+ years customer service experience and demonstrating increasing responsibility required; experience in a public utility/agency in a customer service role a plus.

Proficient in an enterprise accounting/utility billing system; intermediate understanding of Microsoft Office suite of products; advanced skills in Excel required.  MS Access proficiency and report writing skills a plus.

Live within 30 miles of the District.

Wheaton Sanitary District is an Equal Opportunity Employer