Utility Billing Seminar
Event Details
| Registration | Registration for this event has closed. |
| Date | Thursday, June 11, 2026
Save to your calendar |
| Time | 9:00am |
| Location |
Village of Hoffman Estates 1900 Hassell Rd Hoffman Estates, IL 60169 Map and directions |
| Delivery Method | In Person |
| Field of Study | Specialized Knowledge |
| NASBA CPE | Earn 3.15 CPE Hours |
| Contact | IGFOA info@igfoa.org |
Event Cost
| Type | Before 6/1/2026 |
|---|---|
| Members | $ 100.00 |
| Government / Partner Colleagues | $ 100.00 |
| Non-members | $ 125.00 |
Event Description
Join us at our upcoming in-person Utility Billing Seminar!
OVERVIEW
Session 1 Public Works Panel
Led by: Adam Orton, Assistant Finance Director, City of Crystal Lake | Panelists: Brad Feldhausen, Streamwood; Matt Mann, Streamwood; Mike Magnuson, Crystal Lake
Session 2 Harnessing Behavioral Economics to Understand & Drive Customer Action
Speaker: Charles Saleh, VP Sales, VertexOne
Session 3 Roundtable Discussion: Common Challenges in Customer Service
Led by Reese Weigle, Utility Billing PEC Lead; Speakers: Adam Orton, Assistant Finance Director, City of Crystal Lake; Bridget Drakeley, Senior Consultant, Plante Moran
Intended Audience: All government management & finance professionals
Delivery method: Group-Live
Program Level: Refer to session information listed in the Agenda
Prerequisites: No prerequisites required
Advanced Preparation: No advanced preparation required
Field of Study: Refer to session information listed in the Agenda
Last Review/Revision/Update:
NASBA CPE: Earn about 3.15 CPE Hours
Registration & Cancellation Policy
Registrations are accepted on a first-in, first registered basis. Payments by check should be mailed in advance or made at time of registration by credit card.
IGFOA Members are those Public Sector and Partner or Associate individuals specifically listed in the IGFOA Membership Application or Renewal. IGFOA Government non-member rate applies to staff, appointed officials, and elected officials of a government with a current IGFOA membership. If you have questions about your membership, contact IGFOA at info@igfoa.org. The IGFOA reserves the right to apply the non-member fee to any individual or government that has not paid dues for the current year.
Cancellation of an event registration is subject to the following policy:
• No refunds will be given for cancellations the day of the event and no shows.
• For IGFOA event registration cancellations five (5) business days or more prior to an event, refunds will be offset by a $20 cancellation fee.
• For IGFOA event registration cancellations within five (5) business days of the training, refunds will be offset by a cancellation fee of 50% of the registration fee.
• A substitute attendee may be designated provided that the payment has been made and the IGFOA office has been notified in advance.
• Cancellation policy for chapter events may differ from this policy at the chapters’ discretion.
• A written request for a refund must be emailed to the IGFOA prior to the event.
By submitting this registration, the applicant agrees to the registration and cancellation policy above.
IGFOA reserves the right to modify the agenda and/or speakers, cancel the training due to low enrollment, or to close registration if full. Should IGFOA cancel an event, cancellation notice will be sent to the email address provided by each registrant and prominently posted at the IGFOA website page announcing the event.
If you have questions about the cancellation and refund policy, your membership, or a complaint, please contact IGFOA at info@igfoa.org. The IGFOA reserves the right to apply the non-member fee to any individual or government that has not paid dues for the current year.
Approved by the National Registry of CPE Sponsors
CPE Registry Illinois Government Finance Officers Association (IGFOA) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State Boards of Accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.