Utility Billing Analyst | City of Rochelle

The City of Rochelle is an innovative organization focused on public service, collaborative culture, and financial sustainability.

The Utility Billing Analyst role is responsible for analyzing utility billing data, ensuring billing accuracy, and supporting financial reporting. Key duties include auditing customer accounts, reconciling financial transactions, processing billing adjustments, and maintaining accurate billing records. The position also involves preparing financial and statistical reports, identifying process improvements, and managing system configurations. Additional responsibilities include troubleshooting billing system issues, assisting with special projects, and collaborating with IT/ support and other departments to optimize billing processes. This role requires strong analytical skills and attention to detail to maintain data integrity, resolve discrepancies, and support decision-making. The Utility Billing Analyst also responds to customer inquiries with professionalism, provides clear explanations of billing information, and assists in resolving disputes.